When an event is at an outdoor venue, be aware that shows typically occur in all elements of weather but please know that events will go on rain or shine, so be prepared for adverse weather conditions, including full exposure to the sun, strong wind and even severe rain or snow. It is not a bad idea to have a poncho on hand and to wear sunscreen. Please plan accordingly for forecasted rain. If inclement weather such as lighting or tornado activity become a factor and pose a threat to the artists or guests, informational announcements will be made. Please follow EPIC Events on Facebook for the most up to date information regarding event activity.
If you are instructed to leave the venue for a weather delay or cancellation, in most cases, your vehicle is your safest shelter. Be sure to keep your ticket stub or seat locator for re-entry once the all-clear is issued.
If an event is canceled and you purchased tickets through either Ticketmaster’s website, you won’t need to do a thing. They will inform you of the cancellation and refund the amount you paid for your tickets, including all fees on the same payment method used for purchase.
If you purchased tickets in person at the West Fargo Events or EPIC Offices, you will need to return to the point of purchase with your tickets and they will refund you directly. Again, your refund will include both the face value of the ticket and the corresponding service fees, if any. If our office is closed, please email firstname.lastname@example.org to request your refund now.
If your event was rescheduled, we’ll contact you with the new date and time ASAP. Can’t make it? The decision to issue refunds for rescheduled/postponed events is up to the individual artist, team or promoter, but we’ll do everything we can to help! Just contact us.
If your tickets are lost, stolen, damaged, destroyed or not received, please let us help. Just contact us.
Refunds and Exchanges – The standard policy for our venues as well as most artists and promoters is “No Refunds or Exchanges.” However, if something comes up prior to the event’s show time, we’ll do everything we can to help, but there are no guarantees. Please contact us.